FAQ

Frequently Asked Questions

General

Who is Agent English for?
Filipinos and global learners who want practical English skills for careers abroad, online work, and professional growth.
How do I get started?
Download the free **Starter Kit** from the Home page form. You’ll receive an email with the download link and tips for next steps.
Are the lessons self-paced?
Yes. All materials are self-paced so you can study on your own schedule.
Do I need any special software?
No. A modern web browser and a PDF reader are enough. Some courses include editable files (e.g., Google Docs or MS Word).
Can I use my phone?
Yes. Lessons and downloads work on mobile, tablet, and desktop.

Payments

What payment methods do you accept?
Major debit/credit cards. Additional local options may be added later.
Are there any recurring fees?
No. Purchases are one-time unless a product clearly states otherwise.
Is my payment secure?
Payments are processed by secure, PCI-compliant providers. We never store your card details on our servers.

Access & Downloads

I didn’t get my download email.
Check Promotions/Spam. If it’s not there within 10 minutes, use the **Contact** page and we’ll resend it.
How long do I keep access?
Downloads are yours to keep. If a course includes a portal, you’ll have at least 12 months’ access.
Can I use materials on multiple devices?
Yes—phone, tablet, and desktop are all supported for your personal use.

Courses & eBooks

What format are the lessons?
Short, practical lessons with exercises, checklists, and templates. Some items include videos; others are text-based and downloadable.
Do you offer live classes?
No. Agent English provides **self-paced** lessons and downloads you can study anytime.
Will you add new courses?
Yes. New articles, eBooks, and courses are planned. Watch the **Blog** for updates.

Certificates & Support

Do you issue certificates?
Some courses include a downloadable completion certificate. If a product includes one, it will be stated on the product page.
How can I get help?
Use the **Contact** page form and we’ll reply by email.

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