Last updated: August 31, 2025
At Agent English, we want you to feel confident in your purchase. Please read our refund terms carefully:
Digital Products (Courses, eBooks, Downloads)
- All sales of digital products are generally final since they are instantly accessible.
- If you experience technical issues (e.g., file corruption, broken links), we will provide a replacement or re-delivery at no extra cost.
- If the issue cannot be resolved, we may issue a refund at our discretion within 7 days of purchase.
Eligibility for Refunds
- You must provide proof of purchase (order number, confirmation email).
- Refund requests must be submitted within 7 days of purchase.
- Refunds will not be granted due to a change of mind after accessing the product.
How to Request a Refund
To request a refund, email us at markr.passive@outlook.com with your order details and a description of the issue. We will review your request within 3–5 business days.
Non-Refundable Items
- Completed or partially completed courses.
- Discounted or promotional items.
- Services that have already been delivered (e.g., custom coaching — if ever offered in the future).
Contact Us
If you have questions about this Refund Policy, please contact us at: markr.passive@outlook.com